We try to add new items weekly. So if you bookmark our site, you can check our “What’s New” page for our latest addtions. You can also subscribe to our mailing list if you want to know about special sales or important store news. We also have a blog with an RSS feed you can sign up for. We often post our recent additions there, so they will be included in our feed that will delivered directly to your inbox. Also, since we detest spamming you can be sure your information is safe with us!

We ship just about anywhere, except for a select group of countries specifically known for their high volume of credit fraud. Because that group changes, we always double check before processing an order. If your order originates from one of those countries, you will receive an order cancellation notice from us.

3. Do you rent clothing?
We do not rent our clothing. Once we acquire, clean and/or repair our vintage clothing it is stored in a temperature controlled environment and never worn again until someone purchases it.

4. Do you have a store we can shop in?
We are strictly an online business.

5. If I need something right away, do you ship overnight?

Normally it takes up to 48 hours to process and ship your order and we don't ship on weekends. So orders received on Friday after our mail pickup (1pm EST)will ship Monday, unless it's a holiday. If you need something next day, you can contact us for a custom FEDEX rate. But your order will still ship within 48 hours. So your order will arrive within 3 days of placing it if you choose to pay for FEDEX overnight. We offer USPS Express shipping as a choice in our shopping cart and that can take 2 to 3 days from your ship date on US orders, depending on zip code. It's best you contact us to be sure of delivery times if the date you need your outfit is very close. International Express Mail can take 5 to 7 days, but there’s no guarantee it won’t get held up in customs at destination country. We cannot be held responsible for carrier's failure to deliver package on time or delays caused by customs.

6. I changed my mind. Can I cancel my order?

When placing a credit card order, please be sure you wish to purchase the merchandise. Cancelling your order after it has shipped will be treated the same as a merchandise return and subject to our 15% restocking fee. Cancellation of International orders that have already shipped are subject to a 25% cancellation fee. If you let us know right away that you wish to cancel, before the order is packed and shipped we can just reverse the transaction.

7. Do you save my credit card information?
We do not keep credit card information on file. Your credit card information goes through our secure payment gateway. We never see it. If you call us to with credit card information, the information is shredded as soon as we manually authorize and capture the transaction.

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8. I’m looking for something special, but I don’t see it on your site.
Please let us know if there is something particular you are looking for. We always have items in stock that aren’t listed on the site yet. Also, if you give us enough notice, we will do our best to find what you’re looking for if we don’t have it in stock. We have many vintage resources in Florida who we work with.

In the case of our vintage style or vintage reproduction clothing, you can always contact us to see if we are getting in more sizes or if we can special order a style or size for you. NOTE-SPECIAL ORDERS ARE NOT RETURNABLE.

The authentic vintage clothing we sell is one of a kind. So once they sell, they are no longer available.

10. What is the condition of your vintage clothing? Does it need to be cleaned before I wear it?

As far as condition goes, our vintage items are the crème of the crop. Most of our inventory is in flawless or near flawless condition. If you shop regularly for vintage garments, then you know how rare it is to find items in this condition. They’re like an endangered species at this point!We also clean just about everything before we list it, except for items that have already been properly cleaned and stored before we acquire them.Detailed descriptions of condition issues, if any, are always included. We do not sell clothing that we wouldn’t wear ourselves. If repairs do have to be made, they’re not noticeable and do not affect the appearance or wearability of the garment.

Sometimes when purchasing a large estate or auction lot, we end up with a few more “experienced” pieces that are better for costume purposes or require more TLC. They get listed in our “Clearance Closet”.

Vintage items are a lot like the people who love them! Though the years of experience may show, it only contributes to their own unique beauty and character. So please assume the items offered here have a past and have been gently used, unless stated otherwise. Slight imperfections that do not affect the appearance or wearability of an item may not be considered worth mentioning. So please ask specific questions before purchasing, if there are any concerns.

If you prefer your clothes to be in unworn mint condition , then authentic vintage clothing may not be for you. In that case, we offer several lines and styles of vintage inspired and reproduction dresses so you can still wear the look of your favorite era.

11. Will you put something on hold for me?

We not longer put items on hold since we have lost too many sales that way.

12. Why do you keep all your "sold" items showing? It annoys me to have to wade through them!

We assure you that it is not our intention to annoy you. There are many links back to our products through search engines, social bookmarking sites, blogs, etc. Once we remove those links it affects how people can find us. We try to move them to a different place on the site when we get a chance, but we are a small operation and sometimes we get behind with that. We're very sorry for the inconvenience and try our best to keep up with it, but sometimes we get so busy with adding new stuff that we get behind moving the old! You can always go to our "What's New" page for our most current offerings.

13. I saw the same or similar dress elsewhere for less money. Can you match their price?

There are many dress manufacturers with very similar designs. So though a certain style may look the same as one you've seen elsewhere, it may not necessarily be from the same maker, fabric quality and construction may differ or wholesale pricing from one supplier to another can be different. Also various vendors acquire different volume discounts or have different overhead expenses than we do, or often their shipping rates are higher than ours. With so many variables determining how sellers price their merchandise, it wouldn't be good business sense for us to play the match this price game!

14. I got a notification that you refunded my credit card for returned merchandise but I don't see it on my bank/credit card statement.

If we issued you a credit for a return, please wait a couple of days before calling us. It very often takes two to three days for it appear on your account. It's a completely automated process that we have no control over.

15. I sent something back but haven't received my refund yet.

If you mailed us an authorized return with tracking information, then you know when it arrived back at our address. If you don' t get a notification of a refund immediately, please don't panic. We process all returns/refunds once a week, usually on Wednesdays. So depending on the actual day your return arrives, you may need to wait a few days before your refund is processed.

16. You issued me a coupon code for a return merchandise credit. Can I apply a partial credit to something I want and use the rest of the credit at another time?

Because we're a small operation we are not able to keep track of numerous partial credit balances. Coupon codes issued for store credit can only be used one time toward a purchase of equal or greater value than the credit amount. Also, items purchased with your store credit are treated the same way as an exchange and are not returnable.

17. I asked for a store credit, but now I've changed my mind. Can you give me a refund instead?

Once we've issued you the coupon code for the merchandise credit you are no longer eligible for a refund.

18. Can you provide me with more information about how your order processing works?
*All prices are listed in US Dollars.

*After submitting your order you will receive a confirmation email. If shipping charges need to be adjusted we will let you know in a follow up email. A shipping notification is also sent after package is mailed.

*We accept Mastercard, Visa and Paypal payments. Paypal payments must be made immediately upon ordering, using the Paypal button in the shopping cart. If Paypal payment is not made when order is placed we will not hold your item and your order will be cancelled for non-payment.

*Orders usually ship within 48 hours, excluding orders placed after our mail pickup on Friday(1pm EST) or before a holiday. Those orders will ship the following Monday, or day after Holiday. So your average Priority Mail package will usually arrive at your door within seven days of you placing an order. Express Mail will usually arrive within two to three days of your ship date.

*Sales taxes are automatically calculated on all orders originating in the state of Florida.

*If after placing your order, you wish to change or add something, just email or phone us. We can manually adjust your order to reflect the changes.

*Shipping charges on all US orders include delivery confirmation and automatically include insurance. In the unlikely event your package goes missing, or is damaged, please contact us immediately so we can start the claims process. Do not mail the item back to us if damaged. That will nullfiy the insurance claim.

19. Do you ship internationally?

*International orders are happily accepted. We also ship to APO/FPO addresses. Acceptable forms of payment include credit cards and Paypal. So if paying by credit card, expect processing to take a little bit longer to enable us to verify your information. A verified Paypal account will get your order processed more quickly.

* There are a group of countries we absolutely can not ship to due to their high rate of credit card fraud. The private insurance company we use won’t even cover us if we want to ship to any of them. If in doubt, please contact us to find out if the country you reside is included in that group.

*Shipping rates for all international orders include insurance. We ship via USPS Express Mail and rates average between 35 and 45usd to ship a dress, depending on weight and destination country. All customs forms state clothing/used. Please do not ask us to falsify information on the customs forms. It is illegal and nullifies the insurance we include on the packages.

*International customers are responsible for the duties and taxes of the destination country, which can often total up to 30% of the value on the customs form. Please keep in mind when ordering that you will be responsible for these extra charges on delivery.

*ALL INTERNATIONAL ORDERS REFUSED AT TIME OF DELIVERY WILL INCUR A 25% RESTOCKING FEE. International customers are responsible for making sure they pick up or sign for their packages. If a delivery notice is left and you don't arrange to pick up or have it redelivered it gets sent back to us. Telling us you never saw the notice does not count. All packages are tracked so you have an idea of when delivery will occur. Refusing your delivery ties up our inventory for over a month, while we're waiting for your package to come back. We're also responsible for return delivery fees and/or import duties for refused packages. We're a small business and can't afford these additional expenses or to lose sales because of this.

20. Can you special order something for me?

Please contact us via phone or email regarding special order requests.

Once you provide us with the style/sizes you would like us to order for you, we then check with the manufacturer to be sure we can accomodate you. After that you will need to provide us with your credit card information to prepay for any specially ordered merchandise. Special order merchandise is not returnable/refundable. Once we place an order for you with our manufacturers, we cannot cancel that order.

Just like a brick and mortar store, we have a limited storage capacity for our inventory. So it is not possible for us take back specially ordered dresses that we never originally had in stock, hoping that we find another buyer for them. We just don't have the room and cannot tie up our funds for items we may not be able to resell.

21. If I order something can you delay the shipping on it for several days or more?

We would be happy to delay shipment on orders for up to 7 days if requested. But there will be a 25% restocking fee for any items returned after we have held your merchandise for 7 days before mailing it. Any requests for ship dates beyond 7 days of order placement is eligible for exchange only. Cancelling your order, after requesting delayed ship date, will be subject to a 25% cancellation fee.

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22. I received my order but the merchandise/package was damaged during shipment. What do I do?

If your package and contents are damaged due to mishandling in transit, please contact us immediately so we can instruct you on what to do. You must retain the original packaging in order for us to put in an insurance claim.

23. My package has not shown up/gone missing. What do I do?

If your package hasn't arrived within a reasonable period of time according to the shipping method you chose and tracking information hasn't revealed what happened to it, then please contact us immediately. All our packages are insured and we will instruct you on what has to be done in order to file an insurance claim for reimbursement.

24. What is your return policy?

Your satisfaction is of the utmost importance to us. But in the unlikely event you're not happy with your purchase or there is a problem with fit, you are welcome to send it back based on the following conditions.

We accept returns for most of our merchandise. Exceptions listed below.

Merchandise not eligible for return or exchange:

Special order clothing

Sale merchandise

Any item costing under 50.00

RETURN POLICY-TERMS AND CONDITIONS

1. Eligible merchandise returned within seven(7) days from delivery date -15% restocking fee, exchange or store credit. We waive the restocking fee on exchanges/store credits . Exchanges on US orders ship free via Priority Mail!(SEE BELOW)*

For exchanges on International orders, we will contact you for payment information to charge you for return shipping of exchanged merchandise.

2. Merchandise returned eight(8) to fourteen days (14) days after delivery date-25% restocking fee.

3. We do not offer refunds or exchanges for purchases mailed back after 14 days of delivery date. Merchandise mailed back after 14 days will be returned to sender. NO EXCEPTIONS!

4. Return of two or more items per order is subject to a 20% restocking fee unless you exchange them or take a store credit. Return of two or more items after seven(7) days of your delivery date is subject to a 30% restocking fee.

5. US orders refused at time of delivery are subject to a 15% restocking fee. International orders refused at time of delivery are subject to a 25% restocking fee

6. For return authorization # please contact us via email at customerservice@bluevelvetvintage.com.

7. Refunds are issued once a week. You will receive a notification when your credit is issued. Sometimes it takes up to 72 hours to appear on your statement.

8. Shipping charges for returned merchandise are not refundable. Customer is responsible for return shipping/insurance charges.

9. Items purchased with gift certificates are eligible for exchange only.

NOTE-RETURNS/EXCHANGES ONLY ALLOWED ONE TIME PER TRANSACTION

CONDITION OF RETURNED MERCHANDISE

All merchandise must be returned in the same condition as sent, unworn, with the original tags intact. Any promotional items, free gifts or accessories that came with the garment must be included. Otherwise an additional 5% will be deducted from your refund for replacement costs.

NOTE- Please exercise caution when trying on your purchase(s). Our clothing is inspected at least three times before it is shipped out. All zippers are tested and we pack everything very carefully, especially formal wear with beading and sequins. So we are very aware of anything coming back to us with "issues."

ANYTHING RETURNED WITH MISSING OR ALTERED TAGS, BROKEN ZIPPERS, SNAGS, TEARS, MISSING BEADS AND SEQUINS, SMOKE OR PERFUME ODORS, PET HAIR, MAKEUP, ETC. WILL NOT BE ELIGIBLE FOR A REFUND OR EXCHANGE. WE WILL BE HAPPY TO RESHIP YOU THE DAMAGED/ALTERED/WORN MERCHANDISE IF YOU PAY THE RETURN SHIPPING FEES.

REQUESTS FOR DELAYED SHIPMENT

ITEMS DAMAGED IN SHIPMENT

STORE CREDITS

For store credits, we issue coupons that you can use for up to one year. Once we issue you a coupon for a store credit, you are no longer eligible for a refund if you change your mind. The coupon code must be applied to a purchase of equal or greater value than the credit amount. Credit applys to merchandise only, not shipping charges.

*In order for us to waive the restocking fee on exchanges you must send the merchandise you want to exchange back to us first within seven days. When you contact us about the exchange we will put the item on hold until your original item comes back. If you purchase the new item(s) through our shopping cart before we receive the other(s), your returned items will be subject to our regular restocking fees.