Return Policy

Your satisfaction is of the utmost importance to us. But in the unlikely event you're not happy with your purchase or there is a problem with fit, you are welcome to send it back based on the following conditions.
 

We do not accept returns for special order clothing, sale merchandise or any item costing under $50.00.

1. It is mandatory you contact us via email at customerservice@bluevelvetvintage.com for a return authorization number within three days of receiving the item(s) you wish to send back.

2. You have seven days from the day you receive your order to return your merchandise for either a refund, minus 15% restocking fee , an exchange or a store credit. (see below)*

Any item postmarked and returned more than seven days after the date you received it will incur a 25% restocking fee. All international deliveries that are refused will also incur a 25% restocking fee.

We do not accept returns at all for merchandise postmarked and sent back after 14 days. THERE ARE NO EXCEPTIONS TO THIS POLICY! If you think you'll be out of town when your package arrives, then let us know so we can delay the shipment so you'll receive it when you get back. If you send us merchandise 14 days after you've received it, at our discretion, we will either keep it or send it back with postage due. But no refund will be issued.

3. All merchandise must be returned in the same condition as sent, unworn, with the original tags intact. Any promotional items, free gifts or accessories that came with the garment must be included. Otherwise an additional 5% will be deducted from your refund for replacement costs.

 NOTE- Please exercise caution when trying on your purchase. Our clothing is inspected at least three times before it is shipped to you. All zippers are tested to be sure they are working properly and everything is packed very carefully, especially formal wear. So we are very aware of anything that comes back with "issues." 

THERE WILL BE NO CREDIT ISSUED FOR ANYTHING RETURNED WITH MISSING TAGS, BROKEN ZIPPERS, SNAGS, TEARS, MISSING BEADS AND SEQUINS, SMOKE OR PERFUME ODORS, PET HAIR, MAKEUP, ETC. DAMAGED ITEMS WILL BE RETURNED TO YOU WITH A NOTE EXPLAINING WHY YOUR RETURN WAS REJECTED.

If you don't accept the returned package and it comes back to us, no refund will be issued.

4.Items damaged in shipment-If your package and contents are damaged due to mishandling in transit, please contact us immediately so we can instruct you what to do. You must retain the original packaging in order for us to file and insurance claim.

4. Shipping charges for returned merchandise are not refundable. Customer is responsible for return shipping/insurance charges.

5. Items purchased with gift certificates are eligible for exchange only.

*We waive the restocking fee in the case of exchanges. But In order for us to waive the restocking fee you must send the merchandise you want to exchange back to us first. When you contact us about the return we will put the item(s) you want on hold until your original item(s) comes back. Then we will ship them to you at that time. If you purchase the new items through our shopping cart before we receive the others, your returned items will be subject to our regular 15% restocking fee.

We also ship exchanged merchandise free of charge via Priority Mail for US orders only. For international orders, we will contact you for payment information to charge you for shipping the exchanged merchandise.Returns/ Exchanges are only allowed one time per transaction.

For store credits, we issue coupons that you can use for up to one year. Once we issue you a coupon for a store credit, you are no longer eligible for a refund if you change your mind. The coupon code must be applied to a purchase of equal or greater value than the credit amount. We don't have the ability to keep track of credit balances carried forward.