Returns

Your satisfaction is of the utmost importance to us. But in the unlikely event you're not happy with your purchase or there is a problem with fit, you are welcome to send it back based on the following conditions.

We accept returns for most of our merchandise. Exceptions listed below.

Merchandise not eligible for return or exchange-

Special order clothing

Sale merchandise

Any item costing under 50.00.

RETURN POLICY-TERMS AND CONDITIONS

1. Eligible merchandise returned within seven(7) days from delivery date -Refund minus a 15% restocking fee, exchange or store credit.  We waive the restocking fee on exchanges/store credits .  Exchanges on US orders ship free via Priority Mail!(SEE BELOW)*

For exchanges on International orders, we will contact you for payment information to charge you for return shipping of exchanged merchandise.

2. Merchandise returned eight(8) to fourteen days (14) days after delivery date-25% restocking fee.

3. We do not offer refunds or exchanges for purchases mailed back after 14 days of delivery date. Merchandise mailed back after 14 days will be returned to sender.  NO EXCEPTIONS!

4. Return of  two or more items per order is subject to a 20% restocking fee unless you exchange them or take a store credit. Return of two or more items after seven(7) days of delivery date will be subject to a 30% restocking fee.

5. US orders refused at time of delivery are subject to a  15% restocking fee. International orders refused at time of delivery are subject  to a 25% restocking fee

6. For a return authorization # please contact us via email at customerservice@bluevelvetvintage.com.

7. Refunds are issued once a week. You will receive a notification when your credit is issued. Sometimes it takes up to 72 hours to appear on your statement.

8. Shipping charges for returned merchandise are not refundable. Customer is responsible for return shipping/insurance charges.

9.  Items purchased with gift certificates are eligible for exchange only.

NOTE-RETURNS/EXCHANGES ONLY ALLOWED ONE TIME PER TRANSACTION

 CONDITION OF RETURNED MERCHANDISE

All merchandise must be returned in the same condition as sent, unworn, with the original tags intact. Any promotional items, free gifts or accessories that came with the garment must be included. Otherwise an additional 5% will be deducted from your refund for replacement costs. 

NOTE- Please exercise caution when trying on your purchase(s). Our clothing is inspected at least  three times before it is shipped out. All zippers are tested and we pack everything very carefully, especially formal wear with beading and sequins. So we are very aware of anything coming back to us with "issues."   

ANYTHING RETURNED WITH MISSING OR ALTERED TAGS, BROKEN ZIPPERS, SNAGS, TEARS, MISSING BEADS AND SEQUINS, SMOKE OR PERFUME ODORS, PET HAIR, MAKEUP, ETC.  WILL NOT BE ELIGIBLE FOR A REFUND OR EXCHANGE.  WE WILL BE HAPPY TO RESHIP YOU THE DAMAGED/ALTERED/WORN MERCHANDISE IF YOU PAY THE RETURN SHIPPING FEES.

REQUESTS FOR DELAYED SHIPMENT

We would be happy to delay shipment on orders for  up to 7 days if requested.  But there will be a 25% restocking fee for any items returned after we have held your merchandise for 7 days before mailing it. Any requests for ship dates beyond 7 days of order placement is eligible for exchange only. Cancelling your order, after requesting delayed ship date, will be subject to a 25% cancellation fee. 

ITEMS DAMAGED IN SHIPMENT

If  your package and contents are damaged due to mishandling in transit, please contact us immediately so we can instruct you on what to do.  You must retain the original packaging in order for us to put in an insurance claim.

 *In order for us to waive the restocking fee on exchanges you must send the merchandise you want to exchange back to us first within seven days.   When you contact us about the exchange we will put the item on hold until your original item comes back.  If you purchase the new item(s) through our shopping cart before we receive the other(s), your returned items will be subject to our regular restocking fees.