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FAQ

1. Is there any way I can know when you add new stock or have sales? 

 

2. Are there any countries you won't ship to?

 

3. Do you rent clothing?

 

4. Do you have a store we can shop in?

 

5. If I need something right away, do you ship overnight?

 

6. I changed my mind. Can I cancel my order?

 

7. Do you save my credit card information?

 

8. I’m looking for something special, but I don’t see it on your site.

 

9. I see something I like, but it says “sold” or my size is not available. Can you get more?

 

10. What is the condition of your vintage clothing? Does it need to be cleaned before I wear it?

 

11. Will you put something on hold for me?

 

12.  Why do you keep all your "sold" items showing? It annoys me to have to wade through them!

 

13. I saw the same or similar dress elsewhere for less money. Can you match their price?

 

14. I sent something back. When will I get my store credit/exchange?

 

15. You issued me a coupon code for a return merchandise credit.  Can I apply a partial credit to something I want and use the rest of the credit at another time?

 

16. I asked for a store credit, but now I've changed my mind. Can you give me a refund instead?

 

17. Can you provide me with more information about how your order processing works?

 

18. Do you ship internationally?

 

19. Can you special order something for me?

 

20. If I order something can you delay the shipping on it for several days or more?

 

21. I received my order but the merchandise/package was damaged during shipment. What do I do?

 

22. My package has not shown up/gone missing. What do I do?

 

23. What is your return policy?

 

24. Why does the color of what I purchased look different than it does on your website?

 

1. Is there any way I can know when you add new stock or have sales?

 

We try to add new items weekly. So if you bookmark our site, you can check our “What’s New” page for our latest additions. You can also subscribe to our mailing list if you want to know about special sales or important store news. We also have a blog with an RSS feed you can sign up for. We often post our recent additions there, so they will be included in our feed that will delivered directly to your inbox. Also, since we detest spamming you can be sure your information is safe with us!

 

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2. Are there any countries you won't ship to?

Due to the increase in issues with the delivery of international packages, we no longer ship anywhere outside the United States, except Canada.

 

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3. Do you rent clothing?

 

We do not rent our clothing. Once we acquire, clean and/or repair our vintage clothing it is stored in a temperature controlled environment and never worn again until someone purchases it.

 

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4. Do you have a store we can shop in?

 

We are strictly an online business.

 

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5. If I need something right away, do you ship overnight?

 

Normally it takes up to 48 hours to process and ship your order from our warehouse and we don't ship on weekends. So orders received on Friday after our mail pickup (1pm EST)will ship Monday, unless it's a holiday. We offer Fedex Standard Overnight and Fedex 2nd day and USPS Express Mail, which can take one to two days depending on zip code. THIS IS FROM THE DATE IT SHIPS FROM OUR WAREHOUSE, NOT NECESSARILY THE DAY YOU PLACE YOUR ORDER. It's best you contact us to be sure of delivery times if the date you need your outfit is very close. International Express Mail can take up to 7  days,  but there’s no guarantee it won’t get held up in customs at destination country. We cannot be held responsible for carrier's failure to deliver package on time or delays caused by customs.

 

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6. I changed my mind. Can I cancel my order?

 

If you change your mind about your order please contact us right away so we can cancel it for you. If it gets charged, packed and shipped before you contact us, then we have to impose a 25% restocking fee when the package ends up refused on your end. The reason for this is it often takes weeks for refused inventory to get delivered back to us by the post office, thereby delaying our ability to sell the merchandise to someone else.

 

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7. Do you save my credit card information?

 

We do not keep credit card information on file. Your credit card information goes through our secure payment gateway. We never see it.  If you call us to with credit card information, the information is shredded as soon as we manually authorize and capture the transaction.

 

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8. I’m looking for something special, but I don’t see it on your site.

 

Please let us know if there is something particular you are looking for. We always have  items in stock that aren’t listed on the site yet. Also, if you give us enough notice, we will do our best to find what you’re looking for if we don’t have it in stock. We have many vintage resources in Florida who we work with.

 

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9. I see something I like, but it says “sold” or my size is not available. Can you get more?

 

In the case of our vintage style or vintage reproduction clothing, you can always contact us to see if we are getting in more sizes or if we can special order a style or size for you. NOTE-SPECIAL ORDERS ARE NOT RETURNABLE.

 

The authentic vintage clothing we sell is one of a kind. So once they sell, they are no longer available. 

 

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10. What is the condition of your vintage clothing? Does it need to be cleaned before I wear it?

 

As far as condition goes, our vintage items are the crème of the crop. Most of our inventory is in flawless or near flawless condition. If you shop regularly for vintage garments, then you know how rare it is to find items in this condition. They’re like an endangered species at this point!We also clean just about everything before we list it, except for items that have already been properly cleaned and stored before we acquire them.Detailed descriptions of condition issues, if any, are always included. We do not sell clothing that we wouldn’t wear ourselves. If repairs do have to be made, they’re not noticeable and do not affect the appearance or wearability of the garment.

 

Sometimes when purchasing a large estate or auction lot, we end up with a few  more “experienced” pieces that  are better for costume purposes or require more TLC. They get listed in our “Clearance Closet”.

 

Vintage items are a lot like the people who love them! Though the  years of experience may show,  it only contributes to their own unique beauty and character. So please assume the items offered here have a past and have been gently used, unless stated otherwise. Slight imperfections that do not affect the appearance or wearability of an item may not be considered worth mentioning. So please ask specific questions before purchasing, if there are any concerns.

 

If you prefer your clothes to be in unworn mint condition , then authentic vintage clothing may not be for you. In that case, we offer several lines and styles of vintage inspired and reproduction dresses so you can still wear the look of your favorite era.

 

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11. Will you put something on hold for me?

 

We not longer put items on hold since we have lost too many sales that way.

 

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12.  Why do you keep all your "sold" items showing? It annoys me to have to wade through them!

 

We assure you that it is not our intention to annoy you. Sometimes items that are "sold out" are going to be restocked at some point.  Customers can contact us to get on our stock notify list so they'll receive an email when the item becomes available again.

Also, there are many links back to our products through search engines, social bookmarking sites, blogs, etc. Once we remove those links it affects how people can find us. We try to move them to a different place on the site when we get a chance, but we are a small operation and sometimes we get behind with that. We're very sorry for the inconvenience and try our best to keep up with it, but sometimes we get so busy with adding new stuff that we get behind moving the old! You can always go to our "What's New" page for our most current offerings.

 

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13. I saw the same or similar dress elsewhere for less money. Can you match their price?

 

There are many dress manufacturers with very similar designs. So though a certain style may look the same as one you've seen elsewhere, it may not necessarily be from the same maker, fabric quality and construction may differ or wholesale pricing from one supplier to another can be different. Also various vendors acquire different volume discounts or have different overhead expenses than we do, or often their shipping rates are higher than ours. With so many variables determining how sellers price their merchandise, it wouldn't be good business sense for us to play the match this price game! 

 

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14. I sent something back. When will I get my refund/ store credit?

 

If you mailed us an authorized return with tracking information, then you know when it arrived back at our address. If you don' t get a notification of a credit immediately, please don't panic. We process all returns once a week, usually on Mondays when our bookkeeper comes in. So depending on the actual day your return arrives, you may need to wait a few days before your store credit or refund  is issued.

Once we issue your refund, it often takes a few days, sometimes up to a week, for your bank to post your money back to your account. We have no control over that.  If we issue you a refund and you don't see the money in your account within a week, please contact your bank and provide them with the refund Transaction ID we emailed to you. 

 

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15. You issued me a coupon code for a return merchandise credit.  Can I apply a partial credit to something I want and use the rest of the credit at another time?

 

Because we're a small operation we are not able to keep track of numerous partial credit balances. Coupon codes issued for store credit can only be used one time toward a purchase of equal or greater value than the credit amount. Exchanged merchandise returned or items purchased with a store credit and returned will be subject to a 15% restocking fee.

 

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16. I asked for a store credit, but now I've changed my mind. Can you give me a refund instead?

 

Yes.

 

 

 

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17. Can you provide me with more information about how your order processing works?

 

*All prices are listed in US Dollars.

 

*After submitting your order  you will receive a confirmation email. If shipping charges need to be adjusted we will let you know in a follow up email. A shipping notification is also sent after package is mailed. If you don't see a shipping notification, check yoru spam/junk mail folder.

 

*We accept Mastercard, Visa and Paypal payments. Paypal payments must be made immediately upon ordering, using the Paypal button in the shopping cart. If Paypal payment is not made when order is placed we will not hold your item and your order will be cancelled for non-payment.

 

*Orders usually ship within 48 hours, excluding orders placed after our mail pickup on Friday(1pm EST) or before a holiday. Those orders will ship the following Monday, or day after Holiday. So your average Priority Mail package will usually arrive at your door within seven days of you placing an order. Express Mail will usually arrive within two to three days of your ship date.

 

*Sales taxes are automatically calculated on all orders originating in the state of Florida.

 

*If after placing your order, you wish to change or add something, just email or phone us. We can manually adjust your order to reflect the changes.

 

*Shipping charges on all US and International orders include some type of tracking and automatically include insurance. In the unlikely event your package goes missing, or is damaged, please contact us immediately so we can instruct you what to do and to start the claims process. Do not mail the item back to us if damaged. That will nullfiy the insurance claim.

 

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18. Do you ship internationally?

 

*International orders are happily accepted to most countries.Acceptable forms of payment include credit cards and Paypal.  So if paying by credit card, expect processing to take a little bit longer to enable us to verify your information. A verified Paypal account will get your order processed more quickly.

 

* There are a group of countries we absolutely can not ship to due to their high rate of credit card fraud. The private insurance company we use won’t even cover us if we want to ship to any of them. If in doubt, please contact us to find out if the country you reside is included in that group.

 

PLEASE NOTE- SORRY, BUT WE NO LONGER SHIP TO SPAIN, LATIN AMERICA AND APO/FPO MILITARY ADDRESSES DUE TO ONGOING PROBLEMS WITH PACKAGES BEING REFUSED, UNDELIVERABLE OR LATE.

 

*Shipping rates for all international orders include insurance.  We ship via USPS Priority or Express Mail and rates average between 40 and 55usd to ship a dress, depending on method, weight and destination country.  All customs forms state clothing/used ofr authentic vintage garments and new merchandise is stated as such. Please do not ask us to falsify information  on the customs forms.  It is illegal and nullifies the insurance we include on the packages.

 

*International customers are responsible for the duties and taxes of the destination country, which can often total up to 30% of the value on the customs form.  Please keep in mind when ordering that you will be responsible for these extra charges on delivery.

 

*ALL INTERNATIONAL ORDERS REFUSED AT TIME OF DELIVERY OR UNDELIVERABLE FOR ANY REASON WILL HAVE A 30% RESTOCKING FEE DEDUCTED FROM THEIR STORE CREDIT.  NO REFUNDS WILL BE ISSUED.  International customers are responsible for making sure they pick up or sign for their packages. If a delivery notice is left and you don't arrange to pick up or have it redelivered it gets sent back to us. Telling us you never saw the notice does not count. We provide tracking info so you have an idea of when delivery will occur. Refusing your delivery or not making sure someone is available to sign for package causing a return to us ties up our inventory for over a month, while we're waiting for your package to come back. We're also responsible for return delivery fees and/or import duties for refused packages. We're a small business and can't afford these additional expenses or to lose sales because of this.

 

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19. Can you special order something for me?

 

Please contact us via phone or email regarding special order requests. 

 

Once you provide us with the style/sizes you would like us to order for you, we then check with the manufacturer to be sure we can accomodate you. After that you will need to provide us with your credit card information to prepay for any specially ordered merchandise. Special order merchandise is not returnable/refundable. Once we place an order for you with our manufacturers, we cannot cancel that order.

 

Just like a brick and mortar store,  we have a limited storage capacity for our inventory. So it is not possible for us take back specially ordered dresses that we never originally had in stock, hoping that we find another buyer for them. We just don't have the room and cannot tie up our funds for items we may not be able to resell.

 

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20. If I order something can you delay the shipping on it for several days or more?

Unfortunately, once you order something, we can not delay your shipment longer than 48 hours.  We don't place items on hold for more than 24 hrs, and delaying shipment is essentially holding the item so no one else has access to buy it.  If we hold clothing for a week or more, even though it has been paid for, and then send it out, there is always the chance it is going to be returned once it arrives.  Because we purchase in limited quantities, we like to turn our inventory around as soon as we can in order to have it available for other potential buyers. 


 

 

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21. I received my order but the merchandise/package was damaged during shipment. What do I do?

 

If  your package and contents are damaged due to mishandling in transit, please contact us immediately so we can instruct you on what to do. You must retain the original packaging in order for us to put in an insurance claim.

 

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22. My package has not shown up/gone missing. What do I do?

 

If your package hasn't arrived within a reasonable period of time according to the shipping method you chose and tracking information hasn't revealed what happened to it, then please contact us immediately. All our packages are insured and we will instruct you on what has to be done in order to file an insurance claim for reimbursement.

 

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23. What is your return policy?

 

Returns allowed on eligible merchandise.*  Must be in the mail (postmarked) back to us within 14 days of delivery.

Please  email us for a Return Authorization number, preferably within 48 hours of delivery. 

PLEASE DO NOT CALL. WE REQUIRE DOCUMENTATION ON ALL RETURN REQUESTS! 

We will provide Return shipping labels for US returns to save a trip to the post office. $8.50 will be deducted from your refund, along with any other applicable shipping charges or fees.

 REFUNDS- Refunds are issued minus any shipping fees. That includes expedited shipping fees for packages refused for late delivery due to weather conditions. USPS and Fedex do not offer refunds for Express packages undeliverablke due to weather.

•Refused Fedex packages for any reason. The cost of returning to sender will be deducted from your refund.

• If applicable, any free promotional items must be returned along with the merchandise. 

EXCHANGES -If you wish to exchange for another size/style, please go to the website and place a new order. Then contact us for an Return Authorization on the original item.

 

STORE CREDITSStore credits apply to merchandise only and cannot be applied to shipping charges.

 

RETURNS OF 3 OR MORE ITEMS- A 10% restocking fee will apply to returns of three or more items purchased within a seven day period.


LATE RETURNS- Returns postmarked after 10 days from your delivery date will at our discretion either be returned to sender, or a 20% restocking fee will be deducted from your refund.



CONDITION

• No refunds, exchanges or store credits issued for items sent back without tags or evidence of tag tampering, regardless of reason. For instance, we do not make exceptions for tag removal if you say your event was cancelled after you took the tag off.

•No refunds, exchanges or store credits issued for any  condition issues that render the garment(s) unsaleable, regardless of whether there are tags attached. This includes stains or odors of any kind including perfume, perspiration, smoke, makeup, snags, tears, pet hair, broken zippers, etc.  So please exercise extreme caution when trying on your purchases and do not wear perfume or makeup  when trying on clothing.


• Any gowns shipped bagged and on hangers must be returned the same way.  Failure to return gowns in the same way as shipped will incur an additional 5% restocking fee.

•We carefully inspect all our inventory before it leaves our warehouse. It is the responsibility of the customer to inspect their merchandise as soon as delivered and contact us immediately if there is any problem that may have been inadvertently missed.   Loose threads,  beads or sequins do not count as damage.

Shoes returned in boxes that have been marked or altered in any way will incur a 50% restocking fee.

 

GIFT CERTIFICATES-No refunds on gift certificates or merchandise purchased with gift certificate. Store credit only.

 

MERCHANDISE NOT ELIGIBLE FOR RETURN/REFUND

•Special order clothing, 
•Clearance sale items
•Boleros/shrugs
•Scarves
•Lingerie, petticoats.
•All accessories, except shoes and hats
 

Any exceptions to this will be noted in the individual product description.  

Unauthorized returns of any final sale items will be considered lost, unless you prefer to pay return shipping fees back to you. No refunds/credits or exchanges for  unauthorized returns under any circumstances.

 

We are a very friendly, easygoing group who really enjoy helping women look  glamorous by offering  a classy collection of  vintage inspired clothing. In order for us to accomplish this AND continue to operate our business it is imperative our customers  adhere to the policies above.  If necessary, we do reserve the right to deny returns or service to anyone we feel is abusing our policies or our merchandise. 

Please feel free to contact us with any questions you may have.  We're always happy to help:)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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24. Why does the color of the item I received look different than how it was described or looks on your website? 

 

We have made every effort to display and describe the products featured on our website as accurately as possible. And they are viewed on three separate monitors before uploading. But the display  capabilities of different monitors vary; therefore, colors, textures, and details may appear differently on your monitor.  Also, in describing shades and colors, one persons perception of a color can differ from anothers, as color is subjective. Because of this, Blue Velvet Vintage cannot be held responsible for how other monitors display product and cannot guarantee that your monitor's display of any color, texture, or detail of actual merchandise will be accurate. 

 

We also cannot guarantee that the terms we use to describe our colors is going to match your perception of the color of the actual garment when it arrives.

 

If a certain shade of a color is of extreme importance to you, please contact us to verify that the item you are interested in meets your color expectations, so as to avoid disappointment.

We do not offer refunds based on color descrepancies.

 

 

 

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