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Returns

 Return Policy

Since  2002 Blue Velvet Vintage has continually strived to offer exceptional service to our customers. We realize the challenge of shopping for clothing online and how important it is for you to see and try on garments when searching for your dream outfit  for a special event.  So we've decided to revamp our return policy to make your shopping experience with us even easier!

Many other special occasion wear sites don't allow returns at all, or only exchanges.  But we have decided to allow refunds on most of our merchandise.*(see below for exceptions)


Returns allowed on eligible merchandise.*  Must be in the mail (postmarked) back to us within 14 days of delivery.

 

HOW TO RETURN-

1. Please  email us for a Return Authorization number,preferably within 48 hours of delivery. Merchandise must be postmarked back to us within 14 days of delivery.

PLEASE DO NOT CALL. WE REQUIRE DOCUMENTATION ON ALL RETURN REQUESTS! 

2. On US Orders we will email you a return shipping label to save you a trip to the post office.  $8.50 will be deducted from your refund if you use it, along with any other applicable shipping charges.

 

REFUNDS- Refunds are issued minus any shipping fees, which include

•Expedited shipping fees for packages refused for late delivery due to weather conditions. USPS and Fedex do not offer refunds for Express packages undeliverable due to weather.

•Refused Fedex packages for any reason. The cost of returning to sender will be deducted from your refund.

• If you were eligible for a free shipping promotion, then return any merchandise that puts your order below the promotional limit, we deduct our original cost to ship to you or $12.50, whichever is less.  That is to recoup our shipping costs for lost sales, as shipping costs are not hidden in the markup of our merchandise.

 

• If applicable, any free promotional items must be returned along with the merchandise or full retail price will be deducted from refund..

EXCHANGES -If you wish to exchange for another size/style, please go to the website and place a new order. Then contact us for an Return Authorization on the original item.

 

STORE CREDITS- Store credits apply to merchandise only and cannot be applied to shipping charges.

 

RETURNS OF 3 OR MORE ITEMS- A 10% restocking fee will apply to returns of three or more items purchased within a seven day period.


LATE RETURNS- Returns postmarked after 10 days from your delivery date will at our discretion either be returned to sender, or a 20% restocking fee will be deducted from your refund.



CONDITION

•Merchandise must be returned in same condition as sent.

• No refunds, exchanges or store credits issued for items sent back without tags or evidence of tag tampering, regardless of reason. For instance, we do not make exceptions for tag removal if you say your event was cancelled after you took the tag off.

•No refunds, exchanges or store credits issued for any  condition issues that render the garment(s) unsaleable, regardless of whether there are tags attached. This includes stains or odors of any kind including perfume, perspiration, smoke, makeup, snags, tears, pet hair, broken zippers, etc.  So please exercise extreme caution when trying on your purchases and do not wear perfume or makeup  when trying on clothing.


• Any gowns shipped bagged and on hangers must be returned the same way.  Failure to return gowns in the same way as shipped will incur an additional 5% restocking fee.

•We carefully inspect all our inventory before it leaves our warehouse. It is the responsibility of the customer to inspect their merchandise as soon as delivered and contact us immediately if there is any problem that may have been inadvertently missed.   Loose threads,  beads or sequins do not count as damage.

Shoes returned in boxes that have been marked or altered in any way will incur a 50% restocking fee.

 

GIFT CERTIFICATES-No refunds on gift certificates or merchandise purchased with gift certificate. Store credit only.

 

MERCHANDISE NOT ELIGIBLE FOR RETURN/REFUND

•Special order clothing,
•50% off or more Clearance sale items
•Boleros/shrugs
•Scarves
•Lingerie, petticoats.
•All accessories, except shoes, hats, purses.
 

Any exceptions to this will be noted in the individual product description.  

Unauthorized returns of any final sale items will be considered lost, unless you prefer to pay return shipping fees back to you. No refunds/credits or exchanges for  unauthorized returns under any circumstances.

 

We are a very friendly, easygoing group who really enjoy helping women look  glamorous by offering  a classy collection of  vintage inspired clothing. In order for us to accomplish this AND continue to operate our business it is imperative our customers  adhere to the policies above.  If necessary, we do reserve the right to deny returns or service to anyone we feel is abusing our policies or our merchandise. 

Please feel free to contact us with any questions you may have.  We're always happy to help:)